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OMG! I crashed my website! How do I get support??

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WordPress FAQ (Frequent Asked Questions)

No log-in? Ask your teacher to get approval.

Or go to the registration form.

In this post, you’ll find out what you need to know about WordPress, how it works, and if it’s easy to learn. Let’s get rolling!.

WordPress is probably best known for blogging. At least that’s how it started in its earliest form. But it has since gone much further than blogging and can now drive various websites. This is because WordPress is essentially a powerful CMS (Content Management System). CMS platforms allow workgroups or individuals of all difficulty levels to publish consistently formatted content on their website quickly and easily. No coding or technical knowledge is required at all.

However, the real strength of WordPress lies in its adaptability and flexibility. In the beginning, WordPress prevailed not only for its usability, but also for open source. This means that tech-savvy users can immerse themselves in WordPress background code and customize it in several ways. In addition, a large developer community around WordPress has developed and created and published all types of add-ons and extensions to improve WordPress performance.

For you and me, this means we can use WordPress to run all kinds of different websites – from personal websites to large ecommerce websites – all because of the open source philosophy, ease of use, and large community of WordPress developers.

Very simply, WordPress plugins are add-ons that extend the behaviour and capabilities of your website. So, plugins can handle anything from contact forms and photo galleries to integrating your social media feeds and even running an online store or membership website.

If there’s something specific you want to include on your website, you can simply add it on via a WordPress plugin.

Some plugins will appear in the front-end of your WordPress website, where your visitors will interact with them. A contact form is a great example. Other times, plugins might only be used behind the scenes to handle things like site security and data backup.

We strongly advice you not to add plugins to your website. Plugins from old generations might crash your website. 
Our service desk can not help you with plugins installed by you or any body else. There are too many plugins available and we can not test them all.


Themes control all of the design elements of your website. So everything from fonts, colours, stylings, page layouts and more are all controlled by your WordPress website’s theme.

So if you’re interested in design, as I am, then you’ll want to learn more about themes and how they work.

What’s so cool about themes is that they behave like templates — you can simply install a new theme and activate it, and the entire look and feel of your website changes instantly. And because WordPress is so popular, tens of thousands of themes have been developed and released for use. Like plugins, most are free while others are paid.

We strongly advice you not to add themes to your website. themes from old generations might crash your website. 
Our service desk can not help you with themes installed by you or any body else. There are too many themes available and we can not test them all.

Elementor is a page builder plugin that replaces the basic WordPress editor with a live frontend editor, so you can create complex layouts visually, and design your website live, without having to switch between the editor and the preview mode.

Using Elementor is out-of-scope for your course. But in case you want to eductae yourself take some time at:

Youtube video: Getting Started With Elementor (3 minutes)

Youtube video: Elementor Tutorial: Getting Started – 3 minutes Overview

meer uitleg: ‘How to Create a Complete WordPress Website With Elementor

WooCommerce is already installed on your website. Don’t install it again, you will loose all pre-installed settings like payment, email services, Taxes calculation and others.

Skip the installation and jump directly to 30:20 minutes in this video:

More help needed?

You do not need the paid version of following tools and plug-ins:


EDITORS: (change text and lay-out)





  • Smush (images optimization and compression)


Above plug-ins, themes and tools have a proven track-record, are complying to privacy regulations and are support from their builders. Do not use other tools or plug-ins! They might make your webshop unstable or crash it. Your data and sales might get lost

No, WooCommerce is already installed.


All needed info is already set-up for you

  • Tax
  • Transport/Shipping costs
  • Shipping classes
  • Payment provider
  • Legal statements
  • return policy

Do not change them! When changed you personally will be charged for the costs.

No, all orders are handled by the order pickers in Apeldoorn. Products offered by you are not in the Apeldoorn warehouse. It will also generate problems in case of warranty and returned goods.

A common mistake is starting to change the theme of a website.  It sounds nice, to begin with (re)designing a webshop. However, design has a much lower priority.

Waisting your time on redesigning and having less time left to generate traffic to the site will bring you no turn-over. The result will be that you go bankrupt with your beautiful website.
Beter is to start with checking the website’s correct working, next start creating much relevant traffic.

The last step is spending time on designing.

Ask yourself, ‘how successful and appealing are webshops like and They are not beautiful, but they are highly successful!

By the way, do you get your grade for the design or for the number of relevant visitors and the number of transactions?

Step 1: Log-into your shops CMS (WordPress)

CMS back-end registred

Step 2: Select in the top-left your webshop- visit site (in this example -ecommercecourses-visit site)

Step 3: Select the page you want to edit

edit page to translate

Step 4: Select in the black top-bar the option: Translate Page (in Dutch version: Vertaal Pagina)
Tip: do not select the option: Settings)

Step 5: 


Step 6: Select the text you want to edit (On-mouse over a pencil will be shown, click on that small pencil)

Step 7: 


In the left column enter the English and the Dutch text and/or images. 
To save click on the Save Translate button at the top of the column


Exit from the translate page by clicking the X (Top left)


Learn more about this plug-in? Visit the developers website

No, you can’t change the URL of the webshop, neither can you change the shop name.

The URL is registered at the domain agency and makes your webshop accessible via the global DNS (Domain Name Service). Changing the name in your CMS will break the DNS connection and makes your webshop inaccessible.


Google support tools FAQ (Frequent Asked Questions)

 Please provide a gmail-certified account when you register  for your webshop. (Might be your personal Gmail address, we don’t ask for your password)

Your school-email address is not suitable. It must be a gmail-connected email address.

Tip: In case you and your co-student don’t have a gmail-certified email address, you are free to create a temporary one at

Remark: Google has increased their security procedure and only accepts gmail certified email addresses.

Provide us a valid gmail-certified email address. (your eduction email address is not suitable. Google will reject that one).

Tip1: use of your private gmail-account is ok. We will not ask for your password.

Tip2: In case you don’t have a gmail email address for the second log-in, you are free to create a temporary one at

Why is a gmail certified email address needed? 
Google has improved their security levels and use of a gmail-certified email address is mandatory.



Because Google has secured the login procedure, it is no longer possible to log in with newsletter@DOMAINNAME.EXT.

That is why we have adapted the process for logging in to Google. Students can send their personal Google email address and their assigned domain name, so that we can give the students access to the correct account.

A Google email address is an address known to Google. This can be a Gmail account or your own email address, which is used when registering via

Remark: Some universities might have the old user-manual on their Blackboard or Magister platform. Please do not use the old-instruction manual.

Send Us a Service Request

Please tell me what university you are from
Who are you?
Where should we send our reply to?
In case it is urgent, we can contact you at this phone number
What is the URL of your webshop?
The more details you provide, the better we can help you. Tell us what you expected and what the outcome was of your action.

Frequently Asked Questions

Your teacher explaines you how to get your access code and log-in.

Ok, something is not going the way you expect it.

Step 1: Use Google

Step 2: Ask fellow students

Step 3: Check the book or ask your teacher

Step 4: Use your SCP’s (Service Credit Points) and ask support by using the form. BUT remember, when your question could be solved by point 1, 2 or 3 you wil be charged’gevulde koeken’ for your teacher!


Check the instruction email.
You and your team members received the instruction email the first weeks of your course. 

Oh boy! You are in deep sh*t. Fill in the form above and explain in detail what was going on, just before the crash. The more details provided by you, the faster we might solve the issue.