Growth of Special-Interest Groups
Political action committees (PACs) lobby government officials and pressure business executives to respect the rights of consumers, women, senior citizens, minorities, and gays and lesbians. The consumerist movement organized citizens and government to strengthen the rights and powers of buyers in relationship to sellers.
Consumerists have won many rights, including to know the real cost of a loan and the nutritional quality and freshness of food.
Privacy issues and identity theft, which are key public policy issues, will remain hot buttons as long as consumers are willing to swap personal information for customized products—from marketers they trust.
Many companies have established public affairs departments to formulate policies and deal with important issues.