What is the reason of your support request?

Did you check the FAQ?

Did you check the instruction video’s?

And still didn’t find the answer? Fill in the form below and we will help you asap.
But when the answer on your question is in the FAQ or instruction video’s you have to pay us a ‘gevulde koek’.

Did you crash your webshop?

Ask for restoring the last available backup. All work and all orders between last backup and the moment of restoring will be lost. (possibly everything of the last 48 hours or more)

Are you sure you want to restore to your last backup? Customers of the last two or three days may complain because their payment information and orders will be deleted.

Changes in student team configuration are only possible after written approval of your lecturer.

Ask your lecturer to email the change request to the webshop registration office.

Do you want getting access to the Google service for your webshop?

In case you want access to the Google services (f.i. Analytics), please submit a minimum of one (preferably two) gmail addresses. (Due to the Google security check verifications, Google prefers Gmail accounts as log-in. In case you have no Gmail account you can create one for free)

Fill in the form and we will help you within mostly two working days.

    When possible contact me:
    by emailby phone

    Reason of support request

    What is your university?

    (Are you a TIO-student? Please visit https://ecommercecourses.org/NG/student-info/ )

    Your email will be answered as soon as possible. Mostly within two working days.